Support
We reply to every message within one business day.
Contact us
- General help and purchases: support@maxxiniq.com
- Privacy and data requests: privacy@maxxiniq.com
- Community reports and safety: support@maxxiniq.com (you can also report or block directly inside the app)
Do it yourself in the app
- Delete a scan: History → trash icon next to the scan.
- Delete your account and all data: Profile → Delete account.
- Restore purchases: Profile → Upgrade → Restore purchases.
- Manage or cancel a subscription: Profile → Manage, which opens your App Store or Google Play subscriptions.
- Block someone in the community: tap the ban icon on their post, comment, or profile. Unblock under Profile → Blocked users.
Refunds
Bought on this website? Everything we sell is a digital product delivered instantly, and you can have a full refund within 7 days of purchase, no questions asked. Fill in the form and we'll sort it within one business day — no need to contact your bank.
Purchases made in the iOS or Android app are billed by Apple or Google and refunded by them. Apple users can request a refund at reportaproblem.apple.com.
About the results
MaxxinIQ scores and AI-generated previews are for entertainment and self-improvement only. They are not medical, dermatological, or cosmetic advice. See our Terms and Privacy Policy.